Returns Made Simple
ACTIVE GearUp wants you to be satisfied with every purchase!
We will gladly accept returns on eligible merchandise within 90 days of order delivery date for store credit.
For your convenience, the eligibility of products is listed on the Returns section of each Product Information page.
Process: It's as easy as 1, 2, 3...
- Go to your My Account page and select My Orders.
- Locate the order for which the product was purchased.
- Select "Create RMA" and follow instructions.
NOTE: Items must be unworn, unused, in original packaging, and with all original product tags attached. Approved returns will be credited in the form of a Merchandise Store Credit which will be applied to your account. For your convenience, a prepaid UPS return label will be provided for $7.95 (48 contiguous U.S. states only) OR you may return items via your own method. If you choose to use our label, $7.95 will be deducted from your store credit.
Where to Ship Returns:
Attn: Returns Processing
1150 Laurel Lane, Dock 100
San Luis Obispo, CA 93401
Are there exceptions?
Yes, due to certain health, safety, and hygiene guidelines swimwear, bras, underwear,
and other similar items are not eligible to be returned or exchanged. Some clearance items are final sale only and are marked Non-Returnable. Additionally,
some items may have warranty restrictions imposed by the manufacturer. In this circumstance
we will provide you with specific instructions on how the return/repair will be
handled. For your convenience, the eligibility of products is listed on the Returns
section of each Product Information page.
What if the item received is wrong, damaged, or defective?
Immediately contact our Member Satisfaction Team for resolution via:
Are item exchanges available for a different size/color/etc.?
Some of the items available for sale are limited in quantity. Therefore, it is unlikely
that any additional similar items will be available for exchange. In the unlikely
event the item remains available, then an item exchange for a different size/color
can be considered.
Will I be notified when my item return has been received?
Yes, you will receive an email notification from our Member Satisfaction Team indicating
that your item has been received and the Merchandise Credit has been issued to your