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Our Guarantees

90 Days Returns

We believe that the products sold on ACTIVE GearUp will amaze you. But if they just don't work out, we will gladly accept returns on eligible merchandise within 90 days of order delivery date for store credit or refund.

14 Day Price Drop

If the price on ACTIVE GearUp drops within 14 days of your purchase, we'll credit you the difference in the form of a store credit. Please note: special site-wide discounts and promotional codes do not apply.

Lowest Price

ACTIVE GearUp offers unbeatable prices on the brands and products you love. If you find a lower price elsewhere, send us an email with a link to the product and we'll match the price for you. Please note: the item must be the same brand, style, size, color, and year for a price match to qualify.

Lost Package Protection

If your package does not arrive, we'll open an investigation with the carrier on your behalf and replace it at no cost to you or refund you for your original purchase price.

Product Integrity

ACTIVE GearUp is an authorized dealer for every brand we sell. We guarantee that we have the highest quality footwear, apparel, and gear in the industry. If an item you receive is wrong, damaged, or defective we'll replace it at no cost to you or refund you for your original purchase price.

*TERMS OF SERVICE: Advantage Discount will apply automatically at checkout. Offer does not apply to previous purchases. Offer cannot be combined with any other promotional offers or discounts. Only one discount is applicable with each order. Exclusions include, but are not limited to, Travel Trips, Gift Cards, Shipping & Handling, and select styles of Arbor, Arc'teryx, Armada, Atomic, Burton, Garmin, K2, Keen, Nordica, Smith, Suunto, and any other item marked as not eligible for additional discounts.

Your items are no longer reserved.

Items you place in your cart are reserved for you for 20 minutes. If you do not check out before the timer runs out, they will be removed from your cart and made available for others to purchase.

However, your items have been saved so that you may re-add them to your cart. View your items.